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TERMS AND CONDITIONS

Website Terms & Conditions

 

INTRODUCTION

Hello! This website, https://www.revitalisinghealth.com.au/ is owned and operated by Gabrielle Pavlovic, trading as Revitalising Health – ABN 79 141 843 173. If you have any questions or need further information, please contact:

 

Gabrielle Pavlovic

PO Box 335, Preston, Victoria, 3072

gabby@revitalisinghealth.com.au

 

This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from me. Please take a moment to read them, as they set out your important rights and obligations and it is important that we both know where we stand.

When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t agree, you should not continue to visit this website or purchase from me.

This document may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional specific terms of service provided to you in relation to my consulting services or online courses. If there is any inconsistency between this document and those specific terms of service, this document is overruled to the extent of the inconsistency.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

WEBSITE CONTENT DISCLAIMER

On this website you will find information regarding health and wellness for educational purposes, which may be provided in the form of online articles, blog posts, e-books, videos, podcast transcripts, and online courses. This website also provides a starting point for people to contact me if they are interested in working with me on an individual basis. This information is provided solely for education and personal development, to assist in helping to support, maintain, and optimise health.

CONTENT POLICY

I take lots of care to provide valuable information but I cannot be responsible for the use that you make of that information.

Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances. All information shared through this website, including but not limited to electronic resources, written articles, posts, and online courses promoted via this website, is general information only and is not to be taken as personal health advice.

There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services or products.

Any testimonials or promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.

While I take all reasonable care to ensure that the information I provide is accurate, relevant and up-to-date, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know!

I may modify the content provided on this website at any time, including altering or deleting it without notice.

VISITOR RESPONSIBILITIES

As a visitor to this website, you are expected to exercise common sense and take responsibility for your own health, safety, and wellbeing. If you have any questions or queries about the suitability of anything shared here in regards to your personal situation, please contact me, or book in for a free discovery call if you would like to consider working with me.

The information presented on the website is not intended to diagnose, treat or cure any disease, and so it is recommended that you seek medical advice before acting on any information provided to ensure your own safety. 

Gabrielle Pavlovic and associated businesses are not liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the website or materials on this site.

 

DOWNLOADS

While I take every care to ensure the content shared on this website is safe, I am not responsible for any viruses, other technologically harmful materials or any other damage which might occur as a result of downloading material from this website. It is the visitor's responsibility to maintain adequate and up to date internet security.

 

EXTERNAL LINKS

Sometimes I may share links to external websites on this website. I have no control over and am not responsible for the content of any external sites that may be linked.

DISCLAIMER FOR SERVICES & PRODUCTS

There are a number of ways you may choose to work with me that are available to purchase or book through my website. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly stated.

I offer:

  • One-on-one health consultations: I take a thorough case history to get an understanding of your current health status, before then working with you to develop a treatment plan to best support you in restoring, maintaining, and optimising your health and wellbeing. Consultations may be online or in person.

  • Downloadable electronic resources (i.e. e-books, pdf handouts and guides): I write and share a range of health and wellness resources which you may download for your own personal use.

  • Online articles and posts: I write a combination of short posts and longer form articles relating to health and wellness, sharing content in an integrated way across my website and social media platforms.

  • Podcast episodes as audio or written transcripts: I release podcast episodes for The Revitalising Health Podcast on a fortnightly basis (and sometimes less frequently), and endeavor to develop written transcripts of these recorded conversations which I intend to include on my website.

 

My intentions in offering these services and products are listed below:

  • One-on-one health consultations: to work with you individually so that we can work together to address your unique requirements and work towards achieving your health goals.

  • Downloadable electronic resources (i.e. e-books, pdf handouts and guides): to provide health and wellness information in a concise, easy to understand format which you may include as a personal reference among your own collection of health information tools and resources.

  • Online articles and posts: to provide an easily accessible space to share general health-related information.

  • Podcast episodes as audio or written transcripts: to share insights into topics relating to environmental and personal health in a conversational context. 

 

MY QUALIFICATIONS & RESPONSIBILITY 

Bachelor of Health Science (Naturopathy) and am a full member of the Australian Naturopathic Practitioners Association (ANPA; member number 21/0888).

In offering the services and products listed on this website, I understand I have a responsibility to keep my skills and expertise up to date with continuing professional development, researching the latest developments in my field, taking reasonable care and due diligence, remaining within my scope of practice, and committing to best practice.

 

YOUR RESPONSIBILITY 

While I take immense care in providing valuable information, I cannot be responsible for the use that you make of that information. Please be aware that the generalised health and wellness information I provide is not a substitute for specialist advice tailored to your individual circumstances. Your health is your responsibility.

If you choose to read or download any articles, posts, or electronic resources I have created, listen to any podcasts I have recorded, watch any videos I create, or enrol and participate in any online course I provide, the content shared within these resources is not tailored to your individual circumstances. It is up to you to decide if or how to use this information. There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my products or services.

Any testimonials and promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.

IMPORTANT INFORMATION

There are a range of resources and media shared on this website. This information is provided solely for educational purposes and should not be considered medical advice. If you are unsure of whether any of the products or services listed and shared on this website are right for you, please contact me to ask any questions or gain any clarifications.

To get the most out of working with me, I strongly advise booking in a free discovery call so that I can provide you with a basic rundown of what I can offer and whether I am able to meet your unique needs.

As a Naturopath, I am not a medical practitioner. If you are seeking medical advice, please attain this from a medical professional such as a general practitioner.

Naturopaths often work together with various health professionals (such as general practitioners, physiotherapists, psychologists, acupuncturists, osteopaths, and so on), so if I think you may benefit from seeking care from another practitioner for a particular issue which I may not be able to help you with, I may provide a referral to an appropriate practitioner.

Online consultations are available, and it is advised that the initial consultation takes place in person. If a face-to-face initial consultation is not possible for whatever reason, it is advised that you contact me directly to discuss your options further and so that I can determine the safest course of action for you according to best practice.

INTELLECTUAL PROPERTY

 

COPYRIGHT

The content of this website and in all my courses is protected by copyright laws and treaties around the world, with all rights reserved.

You may store, print, and display the content supplied solely for your personal use only.

You must not use the content or copies of the content provided on this website in connection with any business or commercial enterprise.

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.

You may link to my home page, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on my part where none exists.

If you are a student participating in my training, course content may be printed or downloaded to a local hard disk for your personal and non-commercial use only. You must not provide extracts of any course content to anyone else under any circumstances.

TRADE MARKS

You may not use the logo presented on this website without my express permission.

PAYMENT TERMS

Payment amount and method will differ according to each individual product or service. I am currently accepting payments at the time of booking online using Stripe (see their website for their terms of use and privacy policy: https://stripe.com/en-au/privacy), or in some cases via direct bank transfer. I will not record or store your account details.

Fees for consultations are to be paid prior to the consultation at the time of booking, unless alternative arrangements have been made with me and agreed on.  

For paid e-resources, courses, or other paid products offered, payment will be taken prior to delivery of the product. For example, once payment has been made to download an e-book, or to view an on-demand course, the product will be made available once the payment has cleared.

Payment plans may be available on a case-by-case basis for certain individuals, however whether a payment plan is granted will depend on the individual circumstances. Please contact me directly to enquire about payment plans.

DELIVERY & SHIPPING

DELIVERY

One-on-one consultations may be in person or online. In person consultations will take place at The Urban Health Collective, 188-190 Johnston Street, Collingwood, Victoria, Australia. Online consultations will take place via Practice Better or Zoom. Please visit the Practice Better website to read their terms of service and privacy policy. Please visit the Zoom website to read their terms of use and privacy statement.

Prior to your initial consultation, you will be sent a screening questionnaire / intake form which you will need to fill out and email back to me before your appointment. It is important that you do this, as the information you provide will determine whether I decide to proceed with the consultation. If, for your safety, I do not deem it appropriate to proceed with a consultation, I will contact you to discuss this with you and to recommend relevant referrals if appropriate.

In person consultations: Please arrive to the clinic at least 10 minutes prior to your appointment start time. There is free 2-hour parking on Johnston street (be mindful of clearway times) and in surrounding side streets. Nearby tram lines include 86 and 11, while Collingwood train station is also close by. The clinic is also easily accessible via bicycle.

Online consultations (Practice Better): Prior to the consultation, you will receive an email from Practice Better outlining what you need to do to access the online consultation portal. For the best online experience, I recommend using Practice Better on a desktop computer rather than a phone or tablet. Ensure your internet signal is strong; consider connection via Ethernet cable if this is an option for you. To maximise bandwidth of internet connection while using Practice Better, close down all other programs you are not using.

 

Online consultations (Zoom): Prior to the consultation, I will send you a reminder email with a link to the Zoom meeting. You will be prompted to download and install Zoom when you click a join a meeting link or you can download the Zoom app here:  https://zoom.us/download. All meetings are in Melbourne time. For the best Zoom experience, I recommend using Zoom on a desktop computer rather than a phone or tablet. Ensure your internet signal is strong; consider connection via Ethernet cable if this is an option for you. To maximise bandwidth of internet connection while using Zoom, close down all other programs you are not using.

SHIPPING

Any prescribed products will be arranged to be delivered to you via the patient ordering systems provided by one or more of the following providers: Ariya Health, Vital.ly, Oborne Health Supplies, or Integria Healthcare. As each of these providers use different couriers, the estimated delivery times for goods dispensed by them will vary from order to order. Please be mindful that unforeseen shipping delays may occur at any time. It is best to contact the relevant provider directly if you have any queries about your delivery.

APPOINTMENT CANCELLATION POLICY

If you are unable to attend a scheduled session, please advise me at least 24 hours before the appointment, so that we can cancel or reschedule the appointment. I respect your time and effort to attend an appointment, so please respect mine too.

If you fail to show up for your scheduled appointment without any prior notice, a cancellation fee will be applied amounting to 50% of the consultation fee. To avoid this, please advise me at least 24 hours prior to your appointment if you cannot attend your scheduled appointment.

I am human and understand that sometimes unforeseeable circumstances arise which may mean we cannot commit to attending a scheduled appointment. In cases such as these I may choose to exercise discretion to depart from my usual application of a cancellation charge, however these situations will be context dependent.

 

REFUND POLICY & CONSUMER GUARANTEES 

In regard to naturopathic consultations, once the service is provided, you cannot receive a refund. This is why I strongly encourage you to ask any questions and gain any clarifications about the service by booking a Free Discovery Call before booking in for an appointment. If you change your mind about working with me in the future, you will not receive any refund after the service has been provided, however you can decide to reschedule or cancel an appointment up to 24 hours before the scheduled time, in line with the Appointment Cancellation Policy above.

If you feel that there is any problem with any of the services or products I provide, please let me know as soon as possible. I am keen to understand what has gone wrong if you are unhappy so that I can address your concerns and try to find a mutually acceptable solution.

I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. However, even if there is a major problem, my liability is strictly limited to:

  • replacing the goods or providing the services again; or

  • if I am unable to do so within a reasonable time, paying the cost of having the relevant goods or services supplied to you again.

 

RESPECTFUL COMMUNICATION

I reserve the right to delete any comments on my website or social media accounts which are rude, offensive or which I deem to be unacceptable. If you would not say it to someone in person, do not put it on the internet! Please be polite and communicate mindfully.

Please note that any podcast guests, affiliates, collaborators, or other third parties involved in content I share on my website are sharing their own opinions, which may not necessarily reflect my own.

 

DISPUTE RESOLUTION & JURISDICTION

i) If you have any concerns, issues or complaints arising out of your use of this website, my products or services, or these terms and conditions, you agree to communicate with me with the intention of making a genuine effort to seek a win/win solution, and trying to resolve the dispute through negotiation and discussion.

ii) You are encouraged to contact me via email so that we can attempt to seek a solution.

 

iii) All information exchanged during this negotiation process or any subsequent dispute resolution process, shall be regarded as “without prejudice” communications for the purpose of settlement negotiations and shall be treated as confidential by everyone involved and their representatives, unless otherwise required by law. However, evidence that is independently admissible or discoverable shall not be rendered inadmissible or non-discoverable by virtue of its use during the dispute resolution process.

iv) If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking online dispute resolution or mediation by telephone if we are not both in Victoria, Australia.

v) The mediator is to be appointed by agreement between us or, failing agreement within 21 days of the negotiation period ending, the person initiating the dispute will seek the appointment of a dispute resolution professional by the President of the Law Society of Victoria or similar neutral authority.

vi) We agree to share all the costs of mediation equally between us.

 

vii) We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

viii) Everyone involved in the dispute agrees that they will not publicly or privately disparage any other party or anyone associated with them, and will act in good faith to refrain from any conduct or communication which might reasonably be expected to interfere with any other party’s business or personal interests.

 

ix) This agreement is subject to the governing law of Victoria. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Victoria, and the Commonwealth of Australia, will have exclusive jurisdiction.

 

x) If we are unable to resolve a dispute by negotiation and discussion, you may access the complaints procedure offered by The ANPA here: https://anpa.asn.au/complaints/

 

WEBSITE PRIVACY POLICY

This information outlines my Privacy Policy and describes how I collect, manage, and store your personal information when you interact with this website. This is a responsibility I take very seriously. Please do not hesitate to contact me if you have any questions or concerns about how your personal information is used.

I comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

PERSONAL INFORMATION

If you engage with me via this website, or choose to work with me in any capacity, I may ask to collect the following types of personal information from you, including but not limited to:

  • Contact details such as your name, email address, phone number

  • Sensitive information such as your date of birth / age, medical history, health status

  • Your interests and preferences regarding health topics I may share content on

  • Any information which allows me to curate content which is tailored for your preferences when you agree to sign up for any of my events, courses, or services

 

COLLECTION & USE OF YOUR PERSONAL INFORMATION

I may collect your personal information by various means including:

  • Opt-in form for my mailing list or from signing up to a course, webinar, or other resource I offer

  • Via an intake form when you decide to work with me in a one-on-one capacity

 

I may use this information to:

  • Provide you with the service or product you request

  • Provide you with relevant news, resources, and updates about my services and products

  • Improve this website as well as the products and services I offer

 

I will only collect your personal information:

  • With your full consent, such as when you communicate directly with me, fill out a form (such as an intake form), or tick a checkbox on a signup of opt-in page

  • For any administrative processes which take place if you decide to work with me in some capacity

  • If you request information from me about products or services that I offer and I need to provide this information to you

  • If I am legally required to collect this information

 

AUSTRALIAN DISCLOSURE 

I will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act. This may include if I have reasonable grounds to suspect that unlawful activity or misconduct of a serious nature relating to my functions or activities has taken place, and in response to a subpoena, discovery request or a court order.

I encourage you to get in contact with me if you have any concerns regarding the disclosure of your personal information.

SHARING YOUR PERSONAL INFORMATION

I will use all reasonable means to protect the confidentiality of your personal information while in my possession or control. In order for me to provide you with the products and services I offer, it is necessary that I share your information.

I may share your personal information:

  • with third parties whose services I use, including but not limited to web-hosts, client management systems, payment system providers, online course providers;

  • anyone you agree for me to correspond with while working with me in a professional capacity, including other practitioners, functional testing companies, product distribution companies who dispense prescribed remedies;

  • with third parties for the purpose of collecting and processing data such as Facebook or Google Analytics, who may store data outside of Australia;

  • if and when the need arises to prevent serious threat to health, safety, or life of yourself or the public;

  • with any emergency contacts or care providers in the event you cannot act on your own behalf due to serious illness

 

Please contact me if you have any concerns about the potential disclosure of your information.

SECURITY

I take great care to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure.

I manage risks to your personal information by:

  • Ensuring that only I have access to personal and sensitive information

  • Storing any hard copy files in secure receptacles

  • Storing digital files within password protected storage on hard disk and / or cloud storage. Please be aware I do use cloud storage via the use of software such as Practice Better. Any companies I use to store information on the cloud are subject to encryption and protection policies which you may find and read on their websites:

 

Practice Better: https://practicebetter.io/privacy/ 

 

ACCESS TO INFORMATION 

If at any time you wish to correct or update your personal information, please contact me so I can do this for you. Unless I am obliged to a confidentiality agreement or some other restriction on granting access to the information which permits me to refuse you access under the Privacy Act, and I believe there is a valid reason for doing this, I will endeavour to make your information available to you within thirty days. 

Please email me at gabby@revitalisinghealth.com.au and I will endeavour to respond to your enquiry within seven days.

COMPLAINTS

If a breach of this Privacy Policy occurs, or if you wish to a request any changes to your personal information, please email me at gabby@revitalisinghealth.com.au  and I will endeavour to respond within forty-eight hours.

NOTIFICATION OF CHANGE

If I decide I need to make any changes to this Privacy Policy, I will include the revised policy on my website.

NOTIFICATION OF BREACH

If I have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, I will immediately assess the situation and take appropriate remedial action. If I still believe that you are at risk, I will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.

Privacy Policy
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